Refund Policy

Refunds

Due to the nature of laboratory research materials, all sales are final. We do not offer refunds or returns once an order has been processed.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right where applicable.

You may contact us regarding damages or concerns at: support@trueaminolabs.com

Shipping Policy

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once shipped, delivery times may vary depending on your location and selected shipping method.

Tracking information will be provided once your order has been dispatched. Please ensure your shipping information is correct at checkout, as we are not responsible for delivery delays due to incorrect address information.

Compliance Notice

All products sold by True Amino Labs are supplied strictly for laboratory research use only.
Not intended for human or animal consumption.
Not intended to diagnose, treat, cure, or prevent any disease.