OVERVIEW

Welcome to True Amino Labs. The terms “we”, “us” and “our” refer to True Amino Labs. True Amino Labs operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

The below terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy (view here). If you do not agree, you should not use or access our Services.

Research Use Only (RUO) Notice: All products sold by True Amino Labs are supplied strictly for laboratory and scientific research purposes only. Products are not intended for human consumption, veterinary use, or therapeutic applications and are not intended to diagnose, treat, cure, or prevent any disease.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services (including accessing or browsing our store or purchasing products), you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Account Access, Verification, and Store Controls

To protect our community and maintain compliance, we may require account creation, verification, or other access controls to view certain content, documentation, or products. We may approve, deny, suspend, or terminate access at our discretion, including for suspected fraud, policy violations, or non-compliant use.

SECTION 2 — OUR PRODUCTS

We have made every effort to display our products as accurately as possible. However, colors and product appearance may differ due to device type and settings. We do not warrant that the appearance or quality of products will meet your expectations or match what is shown on your screen.

All descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

Prohibited Use and Medical Claims

You agree not to use, represent, market, or resell our products for human consumption, veterinary use, or therapeutic purposes. We do not provide medical advice, dosing, administration guidance, or usage instructions.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. True Amino Labs reserves the right to accept or decline any order for any reason at its discretion. An order is not accepted until we confirm acceptance, and we must receive and process payment before acceptance.

Please review your order carefully before submitting. We may be unable to accommodate cancellations once an order has been accepted or processed. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided.

Purchases are subject to return or exchange only in accordance with our Refund Policy (view here).

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. We reserve the right to refuse service, cancel orders, or limit quantities where prohibited by law, policy, or compliance concerns.

Fraud, Chargebacks, and Order Review

To protect against fraud and chargebacks (common in certain industries), we may request additional information to verify identity, payment authorization, or order legitimacy. If verification cannot be completed, we may cancel the order and issue a refund where applicable.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation. Unless stated otherwise, prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase and account information, and to update your details as needed so we can complete transactions and contact you.

SECTION 5 — SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, incorrect address information, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services and all related content (including trademarks, text, images, graphics, product reviews, video, and audio) are owned by True Amino Labs, its affiliates, or licensors and are protected by intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material without our prior written consent.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. We shall have no liability arising from your use of optional third-party tools.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for evaluating content or accuracy of third-party materials. Accessing third-party websites is at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

True Amino Labs is powered by Woocommerce, which enables us to provide the Services. However, all sales and purchases are made directly with True Amino Labs. By using the Services, you agree Shopify is not responsible for any aspect of sales between you and True Amino Labs.

SECTION 10 — PRIVACY POLICY

All personal information collected is subject to our Privacy Policy (view here). Because the Services may be hosted by third-party platforms, those providers may collect and process certain data to operate the Services.

SECTION 11 — FEEDBACK

If you submit feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such feedback in any medium for any purpose.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you submit an order).

SECTION 13 — PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services to violate laws, infringe intellectual property, transmit malware, commit fraud, or engage in conduct that harms True Amino Labs, our partners, or other users.

SECTION 14 — TERMINATION

We may terminate access to the Services at any time without notice. You remain liable for amounts due up to the date of termination. Certain provisions will survive termination, including disclaimers, limitations of liability, and indemnification.

SECTION 15 — DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY TRUE AMINO LABS, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

SECTION 16 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, TRUE AMINO LABS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless True Amino Labs and its partners from claims arising out of your breach of these Terms, your violation of law, or your misuse of the Services.

SECTION 18 — SEVERABILITY

If any provision is unlawful or unenforceable, the remainder of the Terms will remain in effect.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

These Terms and referenced policies constitute the entire agreement between you and us regarding your use of the Services.

SECTION 20 — ASSIGNMENT

You may not assign these Terms without our consent. We may assign these Terms without notice.

SECTION 21 — GOVERNING LAW

These Terms are governed by applicable federal and state laws in the jurisdiction where True Amino Labs is headquartered, without regard to conflict of law principles.

SECTION 22 — HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 — CHANGES TO TERMS

We may update these Terms by posting changes on this page. Your continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms should be sent to support@trueaminolabs.com.

Compliance Reminder: For Research Use Only (RUO). Not for human consumption. Not for veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.